Emergency Road Service

Michelin ONCall^™ ?

• Only Michelin^® ONCall^™ service can bring Michelin dependability to your emergency road service needs. In today’s hectic business environment, it is nice to know the support of an extensive network of service providers is available to assist you with ALL of your roadside requirements 24 hours a day / 7 days a week / 365 days a year.
• Michelin^® ONCall^™ is available to Fleets large and small as well as Owner Operators

Michelin ONCall^™ …ON Your Mark

• When you have a roadside service need for tires, vehicle service or towing, make one toll-free call to 1-800-TIRE-911 (1-800-847-3911) for rapid dispatch of a service provider.

Michelin^® ONCall^™ …ON Duty

• 24/7/365 response from Michelin’s network of commercial service tire dealers and managed service providers who are incentivized to provide quality service.
• Multi-language support: service support of English, Spanish and French
• Complete incident management and accountability
• Not just tires, let the Michelin^® ONCall^™ service assist you with mechanical repairs or towing.

Michelin^® ONCall^™ …ON Time or ON Us

• 2 hours or less Guaranteed: Michelin’s emergency road service provider is on site within 2 hours or the dispatch fee is paid for by Michelin.

Michelin^® ONCall^™ …ON Budget

• Whether you are a National Account Fleet customer or an Owner Operator, pricing for products and services are set at a predefined rate. No more guesswork. No more surprises

Michelin^® ONCall^™ …ON-Line

• Monitor service work on line with instant visibility of each work order.
• New Auto dispatch system makes help just a click away.
• Contact your Michelin Representative for more information.

Michelin^® ONCall^™ …ON the Case

• Case specific Notification reports sent to you via email
  • Vehicle number
  • Wheel position or other service required
  • Service Location
  • Service Provider
  • Downtime
  • Contact Information
  • Purchase Order number
• Summary reporting available via email/web
  • Reconcile open purchase orders
  • Analyze breakdowns
  • Details to analyze breakdown and road service requirements

Michelin^® ONCall^™ …How to Register

1. Call 1-800-TIRE-911
2. Choose your language preference
3. Select Option 4 to register, or modify your service requirements