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MICHELIN AMERICAS TRUCK TIRES
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MICHELIN® ONCALL 2.0 EMERGENCY ROAD SERVICE TAKES YOU THERE.

NOW MORE THAN TIRES.

ONE CALL DOES IT ALL:
1-800-TIRE-911®
(1-800-847-3911).

With ONCall 2.0—Michelin's 24-hour emergency road service program—one phone call connects you to emergency mechanical, towing and tire services during a truck breakdown. Take advantage of commercial truck roadside assistance you can trust:

  • Service you can trust
  • 24/7/365 nationwide coverage
  • ERS live tracking in "real-time"
  • Free tire service photos*
  • Easy online access to detailed tire reporting
  • U.S.-based call center
  • Multi-language support in English/Spanish/French
  • Roll-time target of two hours for tire service

Want to register for MICHELIN® ONCall 2.0 and Online Reporting?

You don't have to be a registered fleet to use the MICHELIN® ONCall 2.0 service, but registration will help us provide faster service to your specifications and provide you with the reporting benefits you deserve.

REGISTER

*Pictures only available when service is performed by a MICHELIN® Commercial Service Network Dealer.

Mechanical

Take advantage of direct access to diesel technicians, available 24/7.*

  • Road repair
  • Lockouts
  • Fuel delivery
  • Lights
  • Pull or jump starts
  • Brake repair
  • Suspension repair

*Nominal dispatch fee for mechanical services.

Towing

We provide towing to a trusted Michelin dealer or a location of your choice.

  • Light-, medium- & heavy-duty towing
  • Rotators
  • Lowboys
  • Abandoned truck secure, store & clean
  • Secured storage
  • Winching

LIVETRACK™

Event Monitoring

Follow every breakdown with real-time dispatch screen views. No matter where you are, LIVETRACK can take you there virtually.

  • Sit in the dispatcher's seat
  • Know what we know
  • See everything as it happens
  • No more waiting until after service is completed
  • Have confidence in your ETA to share with YOUR customer
  • Status
  • Vehicle number
  • Service location
  • ETA & rolling time

Event Viewer

Post-Event Reporting

Access details of your service call through case-specific online reports for Mechanical / Towing and Tire Service.

FIXPIX™

If you have a mobile phone or computer, you can access pictures of your serviced tires. No more questions. Just 100% proof of product and service.

  • Pictures included*
  • Know the right service was done
  • See tire damage
  • Photos are taken at the site of the breakdown

*Pictures only available when service is performed by a MICHELIN® Commercial Service Network Dealer.

Tire Service

Get the high-quality, consistent tire services you've come to expect from MICHELIN® ONCall—now with even more innovation.

Free Dispatch For Tires

No dispatch fee for North American Fleet Account Customers or MICHELIN® Advantage Program Members who purchase MICHELIN® tires during their service call.

Nationwide Coverage

MICHELIN® ONCall 2.0 has expanded dealer and travel plaza coverage to meet your needs, no matter where you are.

ERS Response Time

We have one goal: to maximize your uptime. This is why every provider is focused on a roll-time target of two hours for tire service.

Consistent Service & Tire Pricing

Take the guesswork out of tire pricing and roadside service. Michelin partners with quality providers throughout North America to solve road breakdown needs with fast, consistent and cost-effective service.

  • The most innovative truck tires and retreads on the road
  • Tire service you can trust
  • Consistent tire pricing
  • Key sizes stocked
  • Multi-language support
  • Roll-time target of two hours for tire service

Detailed ERS Event Dashboard

Access detailed ERS summary reports and event details.

  • Purchase summary
  • Service detail
  • Events by servicing dealer
  • Event records
  • ERS executive dashboard
  • Tire downtime metrics
Tire & Retread Selector
Dealer & Service Locator
Weight Savings Calculator
Fuel & Mileage Calculator
Rolling Resistance Comparison
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