What is Maestro?
Maestro is a business management platform that will steer transformation by improving efficiency, productivity and profitability in our industry. And that should be music to your ears. Like a maestro conducting an orchestra, our new software platform makes it possible for fleets, service providers and Michelin to easily work in sync with each other.
How can Maestro help our customers?
Our industry still uses a business management process that creates time-consuming manual work. By subscribing to Maestro, Fleets and Service Providers will be able to easily connect and collaborate on a platform that allows for:
- ACCURACY. Real-time digitization of administrative tasks results in fewer billing errors and improved timeliness
- EFFICIENCY. A streamlined way of working maximizes productivity, optimizes scheduling and simplifies communication
- INTELLIGENCE. Increased visibility and transparency provide the business insight needed for an ideal customer experience
Ultimately, customers will have the ability to better manage vehicle downtime, while providing value, as they are able to regain control to improve their business.
What is currently offered on Maestro?
MAESTRO FUNCTIONALITY:
-
Maestro Service App
- Designed for service technicians to use, via their mobile device, to digitize the recording of any service work currently done via paper
-
Maestro Fleet Order (coming soon!)
- Developed to create a seamless process for Service Providers to submit orders for tires & retreads on behalf of the Fleets
FLEET OFFERS:
-
MICHELIN® Mechanical Care
- Scheduled Trailer Light Mechanical Service
-
MICHELIN® ONCall
- Emergency Tire Roadside Assistance
What is the rollout plan for Maestro?
The rollout for Maestro is well underway. Here is what is coming & when:
-
Complete:
- Maestro Service App
- MICHELIN® Mechanical Care
-
Maestro Fleet Ordering:
- Functionality Rollout > 1H'21
- Inventory Visibility > 1H'21
When can we expect to have Maestro in Canada?
The rollout plan is to deploy Maestro in Canada throughout the first half of 2021.
Why is Maestro right for your business?
When scheduling maintenance and service work, it is often difficult to optimize planning and maintain control because there are so many moving parts. With Maestro, Fleets have even more control over their day-to-day operations, helping you maximize uptime and get your trucks back on the road quickly.
- A simple, digital way to request service
- Streamlined internal and external communications
- Billing and Data Entry Accuracy with PO and invoice matching prior to billing
- Digitized PO and invoicing to maximize efficiencies
- Better asset visibility to help optimize load planning
How do I get started implementing Maestro?
Contact a Maestro consultant via email at maestro@michelin.com and let's start a conversation about implementing Maestro as your business management platform. You can also contact your local Michelin representative as well.
How long is the setup process?
Setup time depends on the needs of each business and can range from 1–4 weeks. Once Maestro is implemented, Michelin will provide an in-person training session as well as access to web-based training for all users. After that, the service order management process as you know it will never be the same.
How much does Maestro cost?
Contact a Michelin consultant at maestro@michelin.com to set up an assessment for your business and find the model that's right for your business and locations.
What if I have questions along the way—is there a support team for that?
Maestro was created to simplify workflow. But like any new software tool, you may have questions. Just reach out to our tech support at maestro@michelin.com to answer your questions. Our support team will respond in a timely manner.
What happens to the system if my internet access is down?
Rest assured that if the internet access at your business location goes down, Maestro's system will not be compromised. So, the next time you log on, you'll be able to pick up right where you left off. It's all part of making workflow work better.
What is Maestro?
Maestro is a business management platform that will steer transformation by improving efficiency, productivity and profitability in our industry. And that should be music to your ears. Like a maestro conducting an orchestra, our new software platform makes it possible for fleets, service providers and Michelin to easily work in sync with each other.
How can Maestro help our customers?
Our industry still uses a business management process that creates time-consuming manual work. By subscribing to Maestro, Fleets and Service Providers will be able to easily connect and collaborate on a platform that allows for:
- ACCURACY. Real-time digitization of administrative tasks results in fewer billing errors and improved timeliness
- EFFICIENCY. A streamlined way of working maximizes productivity, optimizes scheduling and simplifies communication
- INTELLIGENCE. Increased visibility and transparency provide the business insight needed for an ideal customer experience
Ultimately, customers will have the ability to better manage vehicle downtime, while providing value, as they are able to regain control to improve their business.
What is currently offered on Maestro?
MAESTRO FUNCTIONALITY:
-
Maestro Service App
- Designed for service technicians to use, via their mobile device, to digitize the recording of any service work currently done via paper
-
Maestro Fleet Order (coming soon!)
- Developed to create a seamless process for Service Providers to submit orders for tires & retreads on behalf of the Fleets
FLEET OFFERS:
-
MICHELIN® Mechanical Care
- Scheduled Trailer Light Mechanical Service
-
MICHELIN® ONCall
- Emergency Tire Roadside Assistance
What is the rollout plan for Maestro?
The rollout for Maestro is well underway. Here is what is coming & when:
-
Complete:
- Maestro Service App
- MICHELIN® Mechanical Care
-
Maestro Fleet Ordering:
- Functionality Rollout > 1H'21
- Inventory Visibility > 1H'21
When can we expect to have Maestro in Canada?
The rollout plan is to deploy Maestro in Canada throughout the first half of 2021.
Why is Maestro right for your business?
If your current management process still relies on cumbersome paper, phone, email and/or disconnected systems, it's likely creating a lot of extra manual work for you and your employees. By subscribing to Maestro, you will be able to digitize your business. With Maestro, your current service event and sales order management process will be replaced by an "end-to-end" seamless platform that allows for:
- Real-time, digitized data entry, scheduling and job tracking
- Streamlined internal and external communications
- Digitized PO and invoicing to maximize efficiencies & improve cash flow
- Billing and Data Entry Accuracy with PO and invoice matching prior to billing
- Increased Visibility to better manage service work and improve the customer experience
How can Maestro help my business grow?
Maestro enables Service Providers to easily connect and collaborate with your Fleets via a platform that allows real-time transparency and visibility. This insightful intelligence gives Service Providers, like you, the ability to easily connect and collaborate on a platform with real-time visibility.
With this intel, you will be empowered to make strategic and accurate business decisions that provide real-time streamlined communication, stronger customer relationships, and additional service opportunities. With the capabilities offered through the Maestro platform, you can reduce administrative costs and increase the number of trucks that can be serviced making doing business easier than ever.
How do I get started implementing Maestro?
Contact a Maestro consultant via email at maestro@michelin.com and let's start a conversation about implementing Maestro as your business management platform. You can also contact your local Michelin representative as well.
How long is the setup process?
Setup time depends on the needs of each business and can range from 1–4 weeks. Once Maestro is implemented, Michelin will provide an in-person training session as well as access to web-based training for all users. After that, the service order management process as you know it will never be the same.
How much does Maestro cost?
Contact a Michelin consultant at maestro@michelin.com to set up an assessment for your business and find the model that's right for your business and locations.
What if I have questions along the way—is there a support team for that?
Maestro was created to simplify workflow. But like any new software tool, you may have questions. Just reach out to our tech support at maestro@michelin.com to answer your questions. Our support team will respond in a timely manner.
What happens to the system if my internet access is down?
Rest assured that if the internet access at your business location goes down, Maestro's system will not be compromised. So, the next time you log on, you'll be able to pick up right where you left off. It's all part of making workflow work better.