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MICHELIN AMERICAS TRUCK TIRES
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MICHELIN®COMMERCIAL
SERVICE NETWORK

TRUST OUR NETWORK TO KEEP YOU ON THE ROAD, COST‑EFFECTIVELY

PREVENTION

A prevention program is critical to identifying and addressing maintenance issues before they lead to problems. The MICHELIN® Commercial Service Network provides access to comprehensive, expert tire evaluation and electronic data capture, including detailed analysis (plus full visual inspection) of the critical six factors that lead to poor tire performance or tire-related breakdowns:

  • Low/high air pressure
  • Low tread depths
  • Mismatched air pressure
  • Mismatched tread depths
  • Irregular tire wear
  • Missing valve caps

EMERGENCY SERVICE

Even with the best prevention program, emergencies occur. The MICHELIN® Commercial Service Network provides an integrated Emergency Road Service (ERS) system where one call connects North American fleets to emergency mechanical, towing and tire services related to vehicle breakdown. Services can include:

  • 24/7/365 consistent, nationwide coverage
  • Roll-time target of two hours or better for tire service
  • Real-time "live" event monitoring
  • Easy-access online event reporting
  • Tire service photos
  • U.S.-based call center
  • Multi-language support in English/Spanish/French
  • Assistance engaging third-party support for mechanical repairs and towing

DETAILED REPORTING

MICHELIN® Commercial Service Network members commit to prompt, accurate entry of fleet sales and service data, so customers are provided with critical digital information about their tire product and service operations. MICHELIN® online reporting provides complete visibility to fleet operations via:

  • Executive dashboards showing
       - Purchase summary
       - Retread operations
  • Reports covering
       - Prevention activities
       - Emergency incidents
  • Warranty reports summarizing
       - Repair, reject, scrap

Consistency of capabilities, processes and service performance is the backbone of the MICHELIN® Commercial Service Network. Members provide highly trained technicians, professional equipment, casing management and state-of-the-art reporting systems to minimize repair completion times and reduce fleet operating expenses.

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