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MICHELIN AMERICAS TRUCK TIRES
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MICHELIN®ONCALL
EMERGENCY
ROAD SERVICE

MANAGING BREAKDOWNS CAN OFTEN FEEL LIKE A TEST OF FAITH. WHEN YOUR TRUCK IS STRANDED, WHERE DO YOU TURN FOR QUALITY SERVICE YOU CAN TRUST?

Need assistance?
One call: ONCall
1-800-TIRE911 1-800-847-911
  • Select Option 1 for Tires
  • Select Option 2 for Mechanical and Towing

TIRES

Have peace of mind on the road and fight downtime with the reliable service of MICHELIN® ONCall.

  • Coast-to-coast coverage
  • Two-hour or less roll-time target
  • No dispatch fee
  • Consistent service pricing
  • Key sizes stocked
  • Audited, standardized tools and procedures
  • TIA-Certified Technicians
  • VMRS (Vehicle Maintenance Reporting Standards) for reports generated specifically for tire services
  • Submitting an event is easier than ever with the Online Dispatch tool*
  • Access to detailed tracking and reporting online

*Online Dispatch tool is accessible on MichelinB2B.com. This feature is not available for credit card customers.

MECHANICAL

Take advantage of direct access to diesel technicians, available 24/7.

  • Road repair
  • Lockouts
  • Fuel delivery
  • Lights
  • Pull or jump-starts
  • Brake repair
  • Suspension repair
  • VMRS*

*Vehicle Maintenance Reporting Standards is the industry-standard coding convention for equipment cost reporting. VMRS reports (only for mechanical services) are available on MichelinB2B.com.

TOWING

We provide access to towing from a trusted Michelin partner.

  • Light-, medium- and heavy-duty towing
  • Rotators
  • Lowboys
  • Abandoned truck secure, store and clean
  • Secured storage
  • Winching

LIVETRACK

Event monitoring – Follow every breakdown with real-time dispatch screen views. No matter where you are, LiveTrack can take you there virtually.

  • Sit in the dispatcher's seat
  • See everything as it happens
  • No more waiting until after service is completed
  • Have confidence in your ETA to share with YOUR customer

FIXPIX

If you have a mobile phone or computer, you can access pictures of your serviced tires. No more questions. 100% proof of product and service.

  • Pictures included*
  • Know the right service was done
  • See tire damage
  • Photos are taken at the site of the breakdown and geocoded

*Pictures only available when service is performed by a MICHELIN® Commercial Service Network dealer.

REPORTING

Access details of your service call history through case-specific online reports for tire service, mechanical and towing.

  • Status
  • Vehicle number
  • ETA and roll-time
  • Event records, details and transcript
  • Email notification of service completion
  • Events by servicing dealer
  • FIXPIX images

MICHELIN® ONCALL PROVIDES AN END-TO-END SOLUTION FOR BREAKDOWNS, WITH EMPHASIS ON THE FOLLOWING:

Single Resource for All Your Needs

Whether you need full emergency dispatch management, or just an overflow solution, MICHELIN® ONCall provides access to industry-savvy dispatch agents for all types of unplanned maintenance and breakdowns.

Nationwide Network

Our network consists of over 2,000 service providers across the U.S. and Canada that are regularly audited for service quality and performance. We will dispatch the best-performing dealer in the area to ensure your fleet's specific needs are met, no matter where the breakdown occurs.

Consistency and Speed

Our agents and service providers use innovative software and standardized tools and procedures to ensure quality and consistency. Our two-hour, roll-time target begins the moment we receive your call.

Real-Time Event Reporting

As a MICHELIN® ONCall customer, fleets can access the LiveTrack Dashboard to see live updates from the minute the agent answered the phone until the truck is rolling and the case is closed.

LEARN MORE ABOUT MICHELIN® ONCALL

Complete the following form and we will have a representative contact you.

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EXPLORE MICHELIN® ONCALL SERVICES

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